Provider and scope
These terms apply to website creation and related digital services supplied by ECOM INVESTISSEMENT LLC, trading as Ecom Invest, Delaware file number 5095384, business address 2093 Philadelphia Pike, Claymont, Delaware 19703, United States.
The advertised website plans are intended for entrepreneurs, self-employed professionals, companies and organisations purchasing for professional purposes. A customer purchasing mainly as a consumer must tell Ecom Invest before ordering. Any mandatory consumer protection that legally applies remains unaffected.
Order and formation of the contract
The customer selects a plan, completes payment through Stripe and then submits the guided project brief. The contract is formed when payment is confirmed and accepted by Ecom Invest. Ecom Invest may request clarification or decline a project that is unlawful, misleading, technically unsuitable or outside the advertised scope. In that case, an unstarted order is refunded.
The customer must provide accurate business details and use the same email address for payment and the project brief. The order confirmation, these terms, the selected plan, the brief and any written quote together form the agreement.
The two website plans
Creation and personalisation of a responsive professional website, one correction round, initial launch support and a simple handover guide. Ongoing hosting and maintenance are optional.
Website creation with no separate setup fee, managed hosting, publication, maintenance and one update to an existing content item each month. Initial commitment: six months.
Both plans use the same professional creation standard. The final structure is based on the customer's brief, the content supplied and the scope shown on the sales page. Unless a written quote says otherwise, the base offer covers a professional presentation website and not a custom e-commerce platform, booking engine, member area or complex web application.
The domain name is purchased separately by the customer in the customer's own name. Ecom Invest guides the customer through purchase and connection.
Optional services and scope changes
Logo creation, additional pages, extra languages, copywriting, image selection, local SEO, advanced forms, extra corrections and other extensions are optional. The brief can be used to request them, but selecting an option in the brief does not create an automatic charge.
Ecom Invest reviews the request and sends a separate price and Stripe payment link. Optional work begins only after the customer approves the scope and completes the additional payment. Any request outside the agreed scope can change the price and delivery date.
Customer materials, production and delivery
The customer supplies the information needed to create the website, including business details, services, public contact information, texts, photos, logo files and desired visual direction. The customer is responsible for the accuracy and legality of those materials.
The target of 48 business hours concerns the first version. It starts only after confirmed payment and receipt of a complete, usable brief with all necessary materials. Missing content, late replies, complex requests, extra pages, translations or third-party technical access pause or extend the timetable.
Ecom Invest may use suitable licensed placeholder or stock media when the customer has selected or approved that service. Delivery is made through the private project area, a preview link, email or another agreed channel.
Corrections, approval and publication
One consolidated correction round is included. The customer should submit clear feedback in one response. A correction means an adjustment within the agreed design and content scope. A new direction, new page, new functionality or repeated changes can be quoted separately.
The customer should review the preview carefully, including spelling, prices, contact details, links and legal content. Written approval authorises publication. If the customer does not respond after reasonable reminders, the project schedule is paused. Publication does not transfer responsibility for the customer's own claims, offers, prices or supplied content.
Prices, taxes and payment
Prices are displayed in euros. Stripe shows the total amount due, including any tax that must legally be collected, before the customer confirms payment. Card data and other full payment credentials are processed by Stripe and are not stored by Ecom Invest.
Work begins after successful payment. Except where mandatory law provides otherwise, payments covering custom work already started, completed milestones, purchased third-party items or a current subscription period are not refundable. If Ecom Invest cannot deliver an unstarted order, the corresponding payment is refunded.
Website Care Plan subscription
The Website Care Plan has an initial commitment of six monthly payments, currently totalling €179.94 before any tax shown at checkout. It then continues automatically month by month until cancelled in accordance with these terms.
The included monthly update covers one existing item, such as a text, photo, opening hours, short offer or contact detail. It does not accumulate from month to month. A new page, major redesign, new feature or extensive content change is quoted separately.
If a payment fails, Ecom Invest may notify the customer and allow a seven-day grace period to update payment. If payment remains outstanding, hosting, maintenance and public access to the managed website may be suspended. Service can be restored after outstanding amounts are settled. Repeated or prolonged non-payment can lead to termination.
Content, licences and intellectual property
The customer confirms that it owns or is authorised to use all submitted names, trademarks, texts, photos, logos and documents. The customer is responsible for claims arising from unauthorised or unlawful content.
After full payment of the Launch Plan, the customer receives the right to use the delivered website for its business. Deliverable files can be supplied or installed in the customer's environment as agreed. Ecom Invest retains its reusable methods, know-how, templates, generic components and pre-existing materials. Third-party assets remain subject to their own licences.
The Website Care Plan is supplied as a managed ongoing service. Hosting and use of the managed implementation continue while the subscription is active. Source-file transfer or a buyout after cancellation is not automatic and may be offered under a separate written agreement. The customer's domain name and customer-supplied content remain the customer's property.
Technical service and liability
Ecom Invest provides the services with reasonable professional care. Compatibility is targeted for current mainstream browsers and common mobile and desktop screens. Temporary interruptions can occur because of maintenance, security work, domain settings or third-party infrastructure.
No result in sales, enquiries, search ranking, advertising performance or revenue is guaranteed. To the extent permitted by law, Ecom Invest is not liable for indirect losses, lost profits, loss of data caused by the customer, third-party outages or unlawful customer content. Any direct liability is limited to the amount paid for the service giving rise to the claim during the preceding six months, except where such limitation is prohibited by mandatory law.
Cancellation and termination
The Launch Plan ends after delivery of the agreed work, without an Ecom Invest subscription unless an additional service is ordered. The Website Care Plan can be cancelled for the end of the initial six-month period or any later monthly period by contacting contact@ecominvest-agency.com before the next renewal date.
Cancellation does not reimburse a started or completed billing period. At the end of the managed plan, Ecom Invest stops hosting, maintenance and publication of the managed website after a reasonable export or transition window communicated to the customer. The domain remains in the customer's name.
Either party may terminate for a serious breach that is not corrected within a reasonable written notice period. Ecom Invest may act immediately where continued service would be unlawful, unsafe, fraudulent or harmful.
Data, force majeure, disputes and changes
Project and contact data is handled in accordance with the Privacy and Cookie Policy. Confidential project materials are used only to process and deliver the requested services, subject to technical providers required for delivery.
Neither party is responsible for delay caused by events reasonably beyond its control, provided it informs the other party and resumes performance as soon as practical.
The parties first seek an amicable solution by email. Applicable law and the competent forum are determined by the circumstances of the contract and mandatory rules. These terms do not remove rights that cannot legally be excluded.
Ecom Invest may update these terms for future orders or future subscription periods. Material changes affecting an active subscription are communicated within a reasonable period. The version accepted at the time of an order remains available on request.